Rebate Policy

I OBJECTIVE

The objective of this policy is to define the authorized person to sign rebate vouchers and the circumstances where rebates are authorized.

To maximize revenue by only rebating when we have made an error, or when it is absolutely necessary to regular customers.

II PROCEDURES

Rebates at the front desk from guest ledger.

Upon the complaint of a guest, or identification of a posting overcharge, the Front Office Cashier will assess the situation to determine if the rebate is appropriate. When in doubt the Front Office Cashier Supervisor is to be consulted. The Front Office Manager, Assistant Front Office Manager, or Manager on Duty should be called to handle the case. In the case of F & B revenue on Folio, rebates must be authorized by Restaurant Manager or Banquet Manager. The guest must always sign the Rebate voucher.

Rebates from city ledger

a. Room _ Transient
Must have the approval of Front Office Manager

b. Rooms _ Group

Must have the approval of the Director of Sales & Marketing

c. Food & Beverage
Must have the approval of the F & B manager

d. All Incidental Charges
Must have the approval of the FC

The only exception to the above will be rebates due to errors with contract rates on rooms, food & beverages. If a rate is billed incorrectly and not in accordance with the prevailing

Contract, the Credit Officer will prepare the rebate with the proper explanation and send it to the Front Office Manager, Head of Accounts and General Manager for approval

All rebates, after authorization, will be passed to the FC and General Manager for their review and initials.

Strict adherence to this policy is expected.